Ten Principles of Quality Leadership
by Jeffrey Denning
- Do the best you can do and then do a little better.
- Do what’s right legally and ethically, even when no one is looking.
- Be honest; never do anything that would sever the trust you have with your team, family or organization. Ensure integrity comes before loyalty.
- Find and do things that edify and uplift; avoid things that plague, destroy and waste time.
- Treat others with kindness, approbation and praise more than chiding and scolding; it’s the best way to motivate others.
- Your private life comes with you to work, so embrace and encourage individual development; keep your affairs in order, maintain health and personal harmony; help others to meet that goal.
- Conduct formal and informal organizational and personal introspections often to avoid falling into bad habits; take suggestions from new individuals seriously as they have fresh perspectives.
- Remember: an optimistic attitude is your best asset.
- Don’t major in the minors; focus on what’s most important.
- Put people in positions that they enjoy; let them exploit their talents and interests and they will excel.