The following was an email I received today from a former air marshal whom I do not know. He left his initials, which I'm withholding. I agree with what he wrote.
Jeff,
As a former FAM, I agree with almost everything you have to say about the service. Maybe I missed it somewhere in the article, but when you mention the problems with the FAM service, please always try mention the problems have to do with management. I would hate for people to think the problems revolve around the front line FAMs who try their best to do the job, no matter how difficult management makes it.
Thank you,
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